Privacy Policy
By furnishing personal information to us, you are granting consent for the collection, utilization, and disclosure of said personal information in alignment with this Privacy Policy. Our Privacy Policy may undergo periodic changes, and any revisions will be made available on our website. We recommend checking our website and Platform regularly to stay informed about the latest version of the Privacy Policy. It is essential to read this Privacy Policy alongside any specific collection notice or consent provided to you.
Collection of personal information
Personal information encompasses details or opinions about an individual that render them reasonably identifiable. In the context of this Privacy Policy, unless specified otherwise, references to personal information also encompass sensitive information. The types of personal information we may collect from you include:
- Name, date of birth, and contact details such as address, phone number, and email address.
- Information pertaining to your preferred modes of communication.
- Details of your NDIS plan, including government identifiers like your participant NDIS number (NDIS), if applicable.
- Information concerning your "consent to obtain and release" information.
- Specifics about the services or products we have provided to you or that you have inquired about, inclusive of any additional details necessary to deliver these services and products and address your inquiries.
- Information related to bank accounts if you opt for "reimbursements" as a payment option for Plan Management Services.
- Audio recordings.
Collection of sensitive information
If you are an NDIS Participant, we may, as necessary for our business and service platforms, collect 'sensitive information' about you, as defined in the Privacy Act. This includes details categorized as 'health information' under the Privacy Act, encompassing information or opinions about your health and/or disability, your preferences regarding future service provisions (including any disclosed goals and aspirations in your NDIS Plan), and details about services provided or to be provided to you through our service platforms. While our general practice is to collect such sensitive information directly from you during registration, there may be instances where it is unreasonable or impracticable to do so. In such cases, we may collect sensitive information from third parties, including your Primary Decision Maker or Primary Account Manager (such as a parent, guardian, or decision maker), and service providers (e.g., providers of disability services) through information presented on an invoice or related to a service booking.
How we collect and hold personal information
We may obtain this information from you, your designated decision maker, or the National Disability Insurance Agency (NDIA) when you:
- Register for one or more of our services;
- Visit our websites or platforms;
- Engage with us through various communication channels, such as telephone, email, post, website, or in person;
- Provide authorization for us to process invoices on your behalf;
- Encounter contact from us as part of our Plan Management or Individual Capacity Building roles and responsibilities (e.g., budget discussions, seeking approvals, individual capacity building, and coaching);
- Act on your behalf, with your consent as applicable, in matters represented to the NDIA;
- Or through other notifications conveyed to you periodically. Additionally, information may be gathered from third parties, including designated Service Providers such as your Support Coordinators.
Use of your personal information
We will exclusively collect, utilize, and disclose personal information in alignment with the defined role and responsibilities outlined in the Service Agreement and the specific services and supports acquired. This may encompass activities such as:
- Furnishing information regarding the services and products we currently provide,
- Offering details about the services and products in our current or prospective portfolio,
- Providing information for you to "opt-out" or temporarily "suspend" access to our services and products,
- Sending SMS or email notifications,
- Addressing your inquiries or suggestions,
- Enhancing the quality of our products or services,
- Elevating the quality of your experience during visits to our website.
Storing your personal information
The personal information we gather will be electronically stored and securely safeguarded. We employ suitable security measures to prevent the misuse, interference, or loss of your personal information, as well as unauthorized access, modification, or disclosure. These measures encompass the utilization of technologies and security software, network firewalls, and physical security to uphold the privacy of your personal data. Your personal information will be retained for the duration of our service provision to you, unless stipulated otherwise by law. Following this period, we will archive your personal information to the extent mandated by any applicable laws governing our business, subject to variations over time.
