FAQs
What is Plan Management?
How do I get Plan Management?
Opting for plan management entails entrusting the administrative aspects of your NDIS funding to a registered plan management provider, like My Plan Manager. We handle invoice payments and receipt management on your behalf, alleviating the need for you to navigate payment claims through the NDIS MyPlace Portal or organize receipts. With a plan manager, you gain the flexibility to engage service providers, whether registered with the NDIS or not.
For plan management, it's essential to have 'Improved Life Choices' specified in your NDIS plan. If you're approaching a planning meeting or review, make sure to emphasize the inclusion of Improved Life Choices in your plan. This encompasses all plan management fees, ensuring no cost to you. In case your current plan lacks Improved Life Choices but you desire plan management, you can initiate a review of your NDIS plan to incorporate plan management. Keep in mind, the review process may involve a certain duration.
Is there any Cost involved?
Absolutely not. Opting for plan management ensures you won't have any out-of-pocket expenses.
When you express your preference for Plan management during your planning meeting, the NDIA Planner or LAC will incorporate an Improved Life Choices budget into your plan, alongside your other allocations. This covers the initial setup cost (for each plan), including getting you established in our system and on the NDIS portal, guiding you through the shift to plan management, and encompassing our straightforward monthly fees.
What does my Plan cover?
The NDIS provides funding for 'reasonable and necessary' supports – these are goods or services directly connected to accomplishing the particular goals and targets outlined in your NDIS plan.
However, claims unrelated to a participant's disability are unlikely to be approved by the NDIS. These may encompass expenses common to all individuals, like daily living costs, entertainment, food, or support items already covered by other government funding schemes (such as education or Medicare). Additionally, claims that lack cost-effectiveness or may pose risks to the participant or others may not receive NDIS approval.
How can I connect with or switch Service Providers?
If you already have preferred service providers, that's fantastic. Our process is straightforward and adaptable to almost any provider, provided they possess an ABN and their offerings align with NDIA's criteria of being "reasonable and necessary".
In case you're searching for service providers to engage with, we're here to offer guidance. Initiating collaboration with providers is uncomplicated as well. We can furnish you with a 'Letter' containing all necessary information for them to send us invoices, and the rest can be managed by us.
Should you wish to change providers due to dissatisfaction, securing a new provider and providing them with the 'New Provider Letter' is all it takes.
How does the Plan Management function?
Plan managers are required to hold NDIS registration and offer financial administration services to you. Your service providers forward their invoices to us, and we handle the payments on your behalf. Our budget coaches assist you in budget management and explore potential purchases. By opting for plan management, your NDIS planner will designate your budgets as plan managed. This empowers us to advocate for services on your behalf and directly compensate your service providers.
From which category is Plan Management claimed from funding?
Plan management is integrated into your plan as a distinct component under the Improved Life Choices budget, ensuring it incurs no additional cost to you. The Improved Life Choices budget is incorporated into your plan when you opt for plan management.
Can you contact NDIA to move my plan to plan managed?
If you're considering shifting to plan-managed, it's advisable to reach out to your Local area coordinator or contact NDIS directly on 1800 800 110 and inquire about the possibility of switching your plan to plan managed.
How do I use my funding?
How do I switch to Inclusive care plan management?
If your budgets are plan managed, the process is straightforward. You just need to select the service providers you want to engage and request them to send their invoices to Inclusive Care Plan Management for the services you avail. We can discuss with you about your plan and collaboratively explore potential purchases that align with your goals.
You have the flexibility to change plan managers whenever you choose. If you wish to transition to us from a different plan manager within your current plan, the initial step is to reach out to the NDIA at 1800 800 110 and inform them of your plan manager change. Additionally, you'll need to coordinate with your previous plan manager to cancel their service booking and ensure their available funds are reduced to zero. This will facilitate our service booking process on your behalf.
I work as a support coordinator. Can I enroll my clients with you?
We value collaborating with support coordinators to ensure clients receive optimal NDIS plan support. However, the sign-up process can only be completed by recognized guardians or authorized nominees on behalf of participants. We recommend support coordinators guide their clients through the sign-up procedure. Our team at Inclusive Care Plan Management is ready to assist and address any inquiries.
How does your fees get paid?
Inclusive Care Plan Management will apply an initial one-time fee (per plan) upon your sign-up date, along with monthly charges commencing on the first day of each month. The NDIA will cover these costs provided you've requested the inclusion of Improved Life Choices in your plan.
